Legal  ·  Print Next LLC

Service Level Agreement (SLA)

Last Updated: July 16, 2026

This Service Level Agreement ("SLA") defines the support standards, response times, responsibilities, and service commitments provided by Print Next LLC ("Print Next," "Company," "we," "our," or "us") in relation to the technology services offered through https://printnext.us.

This SLA applies unless otherwise agreed through a separate written contract.

01 Company Information

Print Next LLC

8 The Green, Suite B
Dover, Delaware 19901
United States

Email: info@printnext.us

Phone: +1-888-358-4395

Website: https://printnext.us

02 Services Covered

This SLA may apply to:

  • Website Design and Development
  • Software Development Services
  • Website Maintenance
  • Technical Support Services
  • Hosting Management (if purchased from us)
  • SEO and Digital Marketing Support
  • API Integrations
  • Automation Solutions
  • IT Consulting Services

03 Support Hours

Standard support hours are:

Monday – Friday

9:00 AM – 6:00 PM (Eastern Time - USA)

Support requests submitted outside business hours may be addressed on the next business day.

Emergency support availability may vary depending on the client's service plan.

04 Support Channels

Clients may request support through:

Email: info@printnext.us

Phone: +1-888-358-4395

Additional communication channels may be provided under separate agreements.

05 Incident Priority Levels

Priority 1 – Critical

Examples:

  • Complete Website outage
  • Production server failure
  • Security breach
  • Critical application failure
Target Initial Response: Within 4 Business Hours

Priority 2 – High

Examples:

  • Major functionality unavailable
  • Payment issues
  • Significant performance degradation
Target Initial Response: Within 8 Business Hours

Priority 3 – Medium

Examples:

  • Minor bugs
  • Content update requests
  • Non-critical feature issues
Target Initial Response: Within 1 Business Day

Priority 4 – Low

Examples:

  • General questions
  • Enhancement requests
  • Consultation inquiries
Target Initial Response: Within 2 Business Days

06 Resolution Times

While we strive to resolve issues promptly, actual resolution times depend upon:

  • Nature of the issue
  • Complexity of systems involved
  • Third-party dependencies
  • Client cooperation
  • Availability of required information
Response times do not constitute guaranteed resolution times.

07 Website Availability

Where hosting services are managed by Print Next LLC, we aim for:

Target Uptime: 99.5% per calendar month

The following shall not be considered downtime:

  • Scheduled maintenance
  • Third-party outages
  • Internet service disruptions
  • Force majeure events
  • DNS provider failures
  • Cyber attacks outside our control

08 Scheduled Maintenance

Maintenance activities may occasionally be required to:

  • Install updates
  • Apply security patches
  • Upgrade infrastructure
  • Improve performance

Reasonable efforts will be made to notify clients in advance whenever practical.

09 Client Responsibilities

Clients are responsible for:

  • Providing accurate information;
  • Maintaining access credentials;
  • Promptly responding to support requests;
  • Maintaining backups unless otherwise agreed;
  • Obtaining licenses for third-party software.

Delays caused by the client may affect service delivery timelines.

10 Exclusions

This SLA does not apply to:

  • Third-party hosting failures
  • Domain registrar issues
  • Internet outages
  • External software defects
  • Unauthorized modifications by third parties
  • Issues arising from client misuse
  • Services outside agreed support scope

11 Data Backup

Unless specifically included in a written agreement, clients remain responsible for maintaining backups of their own data.

Print Next LLC shall not be liable for losses resulting from:

  • Data corruption
  • Accidental deletion
  • Cyber incidents
  • Hosting failures
  • Third-party software issues

12 Service Credits

Unless specifically agreed in writing, this SLA does not provide automatic financial compensation or service credits for service interruptions.

Any goodwill adjustments remain at the sole discretion of Print Next LLC.

13 Limitation of Liability

Print Next LLC shall not be liable for:

  • Indirect damages
  • Loss of revenue
  • Loss of business opportunities
  • Data loss
  • Consequential damages
  • Losses arising from third-party failures

Our aggregate liability shall not exceed the fees paid for the affected services during the preceding three months.

14 Force Majeure

Print Next LLC shall not be responsible for delays or failures caused by events beyond our reasonable control, including:

  • Natural disasters
  • Government restrictions
  • Internet failures
  • Cyber incidents
  • Labor disputes
  • Power outages
  • Third-party service interruptions

15 Modifications to SLA

We reserve the right to modify this SLA at any time.

Updated versions will become effective upon posting on our Website.

Continued use of our services constitutes acceptance of the revised SLA.

16 Contact Information

For support requests or questions regarding this SLA, please contact:

Print Next LLC

8 The Green, Suite B
Dover, Delaware 19901
United States

Email: info@printnext.us

Phone: +1-888-358-4395

Website: https://printnext.us

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